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Ben Reid

How will AI transform the customer experience in Financial Services?

Join AI Forum NZ and FinTechNZ at the first joint event of the Tech Alliance 2019 event series, exploring how AI will transform the customer experience across the financial services industry.

A recent international report on AI in Fintech found that ‘As FinTech applies data and technology to financial services in an effort to address industry challenges, artificial intelligence is essential to FinTech’s existence and usage

Hosted by Xero, hear from industry experts discussing the use of AI in customer facing scenarios: what are the highest-value opportunities to focus on and how do firms address concerns around AI ethics and equality of access for all communities?

Nibbles and refreshments will be provided.


Date: Thursday 14 Feb
Time: 5.00pm – 7.00pm
Location: Xero, 19-23 Taranaki Street, Wellington 6011

Cost: Free for FinTechNZ & AI Forum NZ Members, $25 for Tech Alliance Members, $50 for non-members


Date: Thursday 21 Feb
Time: 5.00pm – 7.00pm
Location: Rewired: Powered by Xero, 96 St Gerges Bay Road, Auckland 1052

Cost: Free for FinTechNZ & AI Forum NZ Members, $25 for Tech Alliance Members, $50 for non-members


Date: Wednesday 27 Feb
Time: 5.00pm – 7.00pm
Location: EPIC, 76/106 Manchester St, Christchurch Central, Christchurch 8011

Cost: Free for FinTechNZ & AI Forum NZ Members, $25 for Tech Alliance Members, $50 for non-members

Our Sponsor


Xero’s online accounting software makes running every type of business easier. Our secure platform opens up a world of opportunities to increase efficiency, streamline the way you manage your business so you can take control of your numbers and get back to doing what you do best. No longer is a business owner, a plumber or a consultant bound by time, an office or location. Xero makes it easy to do business anywhere from a beach, the back of a taxi, or a cafe. With Xero, a few taps of a screen is all it takes to do payroll, GST, peruse profit and loss statements while your accountant does the same. It’s easy with Xero.

Key Features

  • Automated bank feeds
  • Real-time overview of cash flow
  • Online invoicing
  • Payroll
  • Mobile access
  • Free & automatic updates
  • Unlimited users
  • Unlimited email support
  • Cloud-based
  • Smart bank reconciliation
  • Private & secure
  • Multi-currency
  • Files & document management
  • Job Management
  • Inventory
  • Direct GST filing
  • Smart reporting

Ben Reid I head up the AI Forum of New Zealand - working to harness the power of AI to help bring about a prosperous and inclusive future for New Zealand and the world. The AI Forum NZ brings together technology firms, businesses, universities and the government to connect, promote and advance the national AI ecosystem.